Refund / Exchange


At Urban Culture Apparel, we understand that purchasing clothing online can be challenging, and sometimes customers may not be completely satisfied with their purchases. While we do not offer refunds, we strongly recommend that you carefully review the product description and size chart before making a purchase to avoid any disappointment. If you have any questions or concerns, please don't hesitate to contact our customer service team via email, and we'll be more than happy to assist you.


We apologize, but we do not offer exchanges at this time. In the event that you receive a damaged item, please notify our customer service team immediately via email at within three days of receiving the item(s). Our customer service team will then review your claim and make a decision. Please be aware that return authorizations will only be processed through email, and we kindly ask that you refrain from submitting order inquiries via Instagram or Facebook.